POS systems provide many benefits for small retail and hospitality businesses in Alaska. Having the right Point of Sale solution gives you not only a way to accept payments easily, it can also help you with a host of other business activities, from inventory management to employee scheduling. Yet, if you want to get the most out of your system, it’s important to avoid mistakes.
The following are some of the most common mistakes businesses make when setting up or using a POS system. When you avoid these mistakes, you can harness the full potential of your POS system.
Connect with Cornerstone Credit Services today to avoid POS mistakes and harness the full potential of POS.
Choosing the Wrong System
As a business owner or manager, you need to choose the right POS system for your firm. It’s a complex choice because it goes beyond getting the lowest price. You also need to be sure you get the system that will achieve your goals. At Cornerstone, we can create a customized solution that meets not only the needs you are aware of but also provides extra benefits that you may not have considered before.
Inadequate Training
Training your employees (and yourself) to use POS software and hardware is critical to successful outcomes. You likely already train your employees on many tasks you have them do. POS systems are no different. Expecting your employees to jump into using the system without preparing them first is a recipe for mistakes.
Whether an employee will be using the system to accept payments or another function, such as inventory tracking, they must be trained on using the POS for that specific task. Otherwise, they will likely make POS system mistakes when they randomly explore the software. Once they have proper training in using the POS system properly, they will get the full benefit of each function — and you’ll be able to improve customer service.
Failing to Implement Security Oversight
Recognizing and responding to security vulnerabilities requires planning and oversight. Without paying enough attention to security, you could put customer data at risk. Customer satisfaction could plummet, especially if news outlets report on it. You could also face threats from cybercriminals who care only about profiting from you.
To avoid the mistake of lax security, you need a POS system that is designed to be secure. You also need a POS provider that responds immediately, no matter the time or day. At Cornerstone, we can help you to avoid customer dissatisfaction and financial losses.
Poor Integration with Your Current Systems
If you already have systems, like an inventory management system or accounting software, adding another system can present a challenge. Systems that could work together instead create confusion and chaos. The data must be synchronized to avoid discrepancies between the multiple systems. If you have more than one system tracking inventory, it could become very difficult to manage inventory at all.
Creating financial reports can become difficult because of conflicting data. To avoid this problem, you can work with a POS expert to choose the right POS system to work with your existing systems. Customization of services also helps ensure that the new POS software works well with your systems as they are now.
Cornerstone Credit Services: The Right POS Provider for Your Business
In both the hospitality and retail industries, POS system problems tend to cause confusion. They eat away at your profits and could cause you to lose good customers and employees. At Cornerstone, we offer a customized solution based on your goals, your current systems, and the type of business you operate. Whether you need mobile payment solutions or you’re looking for a new system, we work closely with you to help you plan and implement your POS system properly and we provide excellent customer support all along the way.
We are available to offer guidance and solutions 24/7 in case problems arise. As the Alaskan community’s premier POS and financial services company, our goal is to achieve high customer satisfaction by helping you find solutions to your POS needs and mistakes. By doing these things, we have provided exceptional services and gained customer loyalty from many retailers and hospitality business owners across Alaska.
Speak with us at Cornerstone Credit Services to set your business on the path to smooth POS operations!